Overview

Renaissance Capital views Business Continuity Management (BCM) as a fundamental part of its ability to protect its staff and fulfill its fiduciary responsibilities to clients.

Renaissance Capital maintains Crisis Response and Business Recovery Plans to facilitate the management of any incident which has the potential to harm our staff, damage our premises or disrupt our business. Renaissance Capital’s executive management is responsible for oversight of the firm’s BCM programme, and are supported by the BCM team.

In order to maintain a resilient Information Technology (IT) environment, management have committed to a strategy that aims for near zero downtime and near zero data loss for all applications that support critical business processes.

The Renaissance Capital BCM programme is comprised of two main parts:

  • 1. Crisis Management
  • 2. Business Recovery

Crisis Management

Regardless of whether or not they directly affect the Firm, all major incidents require a rapid and/or coordinated response from senior management, business and functional heads, technical advisors and support staff.

‘Crisis Management’ is the term given to the people, processes, tools, training and documentation required to respond to any major incident.

  • People – Each location that Renaissance has a significant presence has a group of people who are responsible for the management of major incidents. These groups of people are known as ‘Crisis Leadership Teams’
  • Processes – A very simple process has been established in order to escalate major incidents, assess impact, convene the Crisis Leadership Team(s), and manage the incident
  • Tools – Crisis Leadership Teams have a number of tools available to them to assist with the management of major incidents.
  • Documentation – Documentation has been produced and disseminated to assist with the management of major incidents
  • Training - Crisis Leadership Teams and other key staff have been trained to use a simple process to escalate major incidents, convene the Crisis Leadership Team(s), and manage the event.

Business Recovery

Some major incidents directly impact our staff, premises or technology, and disrupt the business.

‘Business Recovery’ is the term given to the analysis, planning, provisioning, testing and reporting required to quickly recover the most critical parts of business after they have been disrupted

  • Analysis – Each business and functional area is required to conduct an analysis to determine which parts of the Firm are the most critical, and which should be recovered after a disruption. The Business Impact Analysis (BIA) methodology is designed to assess both financial and non-financial impacts of a critical process on the business
  • Planning – Each business and functional area in each geographical location develops a plan to outline the actions to be taken in the event that their premises and/or technology are disrupted for any reason.
  • Provisioning – Each business and functional area in each geographical location is provisioned with the necessary technical and physical solutions to achieve the recovery objectives established in the analysis and detailed in the plan
  • Testing – All plans need to be tested to ensure that each business and functional area can implement them in accordance with the recovery objectives.
  • Reporting – The response and recovery capability of each business and functional area in each geographical location is reported to an oversight committee to ensure that the appropriate level of resources are being allocated commensurate to the risk to the Firm.

Training and Awareness

Renaissance Capital uses several methods to keep employees aware of the critical role that they play in preparing for and responding to potential business disruptions. These methods include:

  • On-line training
  • Distribution of Emergency Response Guides to all staff
  • Crisis management training and exercises
  • Intranet portal with general information and updates
  • Periodic educational intranet articles and emails

Renaissance Capital also uses the business recovery tests as a method to ensure all personnel are prepared should an event occur that leads to business disruption.


Exercises & Testing

Renaissance Capital exercises its Business Continuity Plans to ensure the procedures for recovering business operations are appropriate, and ensures a key personnel competency with documented procedures. Similarly, facilities-based testing is conducted with BCM participation. Broadly, the firm requires:

  • Remote Access (e.g. work from home)
  • Work Area Recovery exercises
  • System fail-over testing, including external vendors where appropriate
  • Evacuation drills, notification system tests and periodic generator tests

Exercise results are documented and reviewed with all involved participants following each exercise. Recommendations for improvements to the recovery process are identified, required corrective action clearly defined and assigned to the appropriate personnel. These actions are tracked, completed and documented as appropriate.